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I'm receiving a NoneType object has no attribute error in the IDE?

If you're unable to access the IDE due to the below error message, we'll do our best to get you unstuck with the below steps!

NoneType object has no attribute 

Usually this errors indicates that you tried connecting your database via SSH tunnel. If you're seeing this error, double-check you have supplied the following items:

  • the hostname
  • username
  • port of bastion server

If you've tried the step above and are still experiencing this behavior - reach out to the Support team at and we'll be happy to help!